1. How do I place an order on BG Pet Cozy?

It’s simple! Browse through the products on our website, choose the item you want, and click the "Add to Cart" button. When you're ready to checkout, just click the cart icon and follow the instructions to complete your order.

2. Can I cancel my order?

You can cancel your order if it has not yet been packaged or shipped. Please refer to our Cancellation Policy for more details.

3. What payment methods are accepted?

We accept the following payment methods:

• Credit Cards (Visa, Mastercard, American Express)
• PayPal
• Digital wallets (depending on your country)

4. How long does shipping take?

Shipping typically takes 5 to 10 business days, depending on your location. If there is a delay, we will contact you via email.

5. How can I track my order?

Once your order has been processed and shipped, we will send you an email with a tracking number and a link to check your order status at any time.

6. What is the return policy?

You can return a product within 30 days of receiving it if it does not meet your expectations. Please see our Return Policy for more details.

7. How can I contact customer support?

If you have any questions, feel free to contact us via email at contact@bgpetcozy.com or call us at +1 983 983 3847. We are available Monday to Sunday, from 00h AM to 24h PM.

8. Can I exchange a product?

At this time, we only support product returns and refunds. If you would like to exchange a product, please return the current item and place a new order.

9. Does BG Pet Cozy offer international shipping?

Currently, we only ship within the United States. We hope to expand our shipping services internationally in the future.

10. How can I receive promotions and discounts?

To stay updated on all of BG Pet Cozy's promotions, sign up for our newsletter. You'll receive notifications about special offers and exclusive discounts for members.