At BG Pet Cozy, we are committed to providing a seamless shopping experience with fast and secure shipping. Please review our shipping terms and conditions below:

1. Order Processing Time

• All orders are processed immediately, including on weekends and holidays, once payment is confirmed. If there are any delays in processing your order, we will notify you via the email or phone number provided during purchase.

2. Free Shipping

• We offer free shipping on all orders. There are no additional shipping costs incurred during checkout.

3. Delivery Time

• The estimated delivery time is typically between 2-7 days, depending on your location and the shipping method chosen at checkout. Please note that unforeseen factors like bad weather or delays by the carrier may affect delivery times.

4. Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website.

5. Address Changes

• If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to assist, but if the order has already been processed or shipped, we may not be able to make changes.

6. Lost or Damaged Shipments

• We ensure that all products are carefully packaged before shipping. If your item is lost or damaged during transit, please contact us immediately for assistance. In case of loss or damage, you may need to provide photos or proof of the item’s condition upon receipt to process your claim.

7. International Shipping

• We offer international shipping to various countries. Please note that import taxes, duties, and other fees may apply depending on your country’s regulations. Customers are responsible for covering any additional charges related to international shipments.
• If you have any questions regarding our shipping policy, please feel free to contact our customer support team for assistance.